At Elbaite, the safety and security of our users are paramount. If you suspect that your account may have been compromised or have any security concerns, immediate action can help secure your assets and information. Here’s how you can alert us and get the assistance you need:
Step-by-Step Guide to Reporting Security Concerns
- Submit a Support Ticket: Visit our website and access the "Help" section or log into your account and navigate to the "Help" tab. Submit a support ticket from there.
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Provide Detailed Information:
- Describe the nature of the security issue (e.g., suspicious account activities, unauthorized transactions).
- Include any relevant details that may help us understand the context (e.g., last activities performed, any unusual emails or messages received related to your account).
- Specify the urgency and any steps you have already taken (e.g., changing passwords, activating two-factor authentication).
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Await Prompt Assistance:
- Our dedicated support team will review your submission promptly.
- You will receive an update or request for further information via the email associated with your account.
Immediate Steps You Can Take:
- Change Your Password: Use a strong, unique password that has not been used on other sites.
- Enable Two-Factor Authentication (2FA): If not already activated, adding 2FA provides an additional layer of security.
- Review Recent Activities: Check your account for any unauthorized or suspicious activity.
Rest Assured:
Elbaite takes every security concern seriously. We are committed to resolving your issues and ensuring the integrity of your account. Your peace of mind is our top priority, and we are here to support you every step of the way.
For any further assistance or if you need immediate help, please don’t hesitate to contact our customer support directly through our website.